Job Description
Job Title
This position will assume primary responsibility for providing search and examination products for residential orders received from assigned customer accounts. The position requires a self-motivated individual with exceptional multi-tasking and project management skills capable of prioritizing time and workloads while providing superior customer service.
Essential Duties and Responsibilities
- Search and examine public land records for the purpose of determining insurability and the issuance of Title Commitments, RESPA Search Reports and O&E Reports on Residential real estate.
- Locate and compile records affecting real property, including Taxes, Bankruptcy, Foreclosure Proceedings, Probates, Guardianships, Liens and Judgments, Patriot Act Search and set forth requirements for title clearance matters.
- Draw out legal descriptions, interpret surveys, maps when needed and/or requested.
- Work with the Underwriting Department to search for matters needing underwriting review and/or approval.
- Use various types of Public Records search engines such as Data Trace, Property Insight, Data Tree, E-Titles, etc. and closing software programs such as Closers' Choice.
- Exhibit excellent verbal and written communication skills with strong attention to detail and ability to handle multiple tasks and interact professionally with all levels of management, employees and external customers by phone, email and in person.
- Participate in and help promote company-sponsored marketing activities at the direction of management and otherwise professionally represent the company in all business-related communications and engagements.
Competencies
- Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
- Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
- Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Share expertise with others. Strives to continuously build knowledge and skills.
- Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
- Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
- Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
Qualifications
- Education/Experience - 5 plus years of related experience and/or training; Associates degree preferred; or a combination of experience and degree.
- Language Ability - Ability to read, analyze, and interpret common industry journals, financial reports. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
- Reasoning Ability - Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Natural ability and interest to investigate problems down to root cause.
- Computer Skills - Proficient with Microsoft Suite.
Job Tags
Remote work